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Our publication list includes links to online publications. Most are posted on the sites of their authors, and may be available in one or more electronic formats (HTML, PDF, Word, etc.). If you are unable to access these documents, or if you require accessible formats (Braille, etc.) or need large quantities for your community event or other public education efforts, please contact us.

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Publication Number Publication Title
  Hotels and Food Service: Accommodating Diners with Disabilities external-link.gif
  United Spinal Association: Disability Etiquette (PDF)
F-69 Expanding your Market: Customers with Disabilities Mean Business (DOJ) external-link.gif
F-70 Expanding your Market: Gathering Input from Customers with Disabilities (DOJ) external-link.gif
F-71 Expanding your Market: Building a Diverse Customer Base (DOJ) external-link.gif
F-72 Expanding your Market: Accessible Customer Service Practices for Hotel and Lodging Guests with Disabilities (DOJ) external-link.gif
G-2 FCC Consumer Facts: Telecommunications Relay Services external-link.gif
F-73 ADA Business Brief: Communicating with Guests who are Deaf or Hard of Hearing in Hotels, Motels, and Other Places of Transient Lodging (DOJ) external-link.gif
F-74 Guide for Places of Lodging: Serving Guests who are Blind or who have Low Vision (DOJ) external-link.gif
F-42 ADA 2010 Revised Requirements: Service Animals (DOJ) external-link.gif
F-36 ADA Update: A Primer for Small Business (DOJ) external-link.gif
  ADA Guide for Lodging Owners and Operators (AHLA; members only) external-link.gif